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FREQUENTLY ASKED QUESTIONS

  • I have not received my order. What can I do?
    If you haven’t received your order, please try the below methods to solve the problem: Method 1. You can track your order with the tracking number given by the seller: An email with a tracking number will be send upon shipping out of your order. If you find the tracking number is invalid, it may be because the shipping company needs 3 to 7 days to update the shipping status. You can also contact the seller for more shipping information. You may leave a message on the order details page or click CONTACT SELLER on order list page. Method 2. Contact the seller for more information. If that doesn’t work, you can always apply for a return. Shipping will be paid by you.
  • The product I received does not match the description. What can I do?
    If you are not satisfied with the product you received, contact us to agree on a solution. To contact us, click CONTACT SELLER or send a direct message at the bottom of the page to send to our Customer Service Team.
  • I have questions about details of a product
    If you have any questions about a product, contact us via email or directly at the bottom of the page. You can find their contact information at the Contact Us section.
  • Why is my order being verified after I have already paid?
    To ensure the safety of your payment, all orders on Mad Rat Inc will be verified. If you paid for your order by Paypal, this process will take no longer than 24 hours. Once your payment is verified, the seller will start preparing your order for shipment. If we failed to verify your payment, your order will be automatically cancelled. If after 24 hours your order is still being verified, please contact our Customer Service Team or send us a message at the bottom of the page.
  • How do I use a coupon or discount?
    When you place your order, you can use your coupon or get a discount. Here’s how: Make sure you know when you can use the coupon. When using your coupons, please pay attention to the following: a. The minimum spend b. The validity period c. The coupon rules Sometimes, it looks like no coupons are available. In this case, you can check the following: 1. Are you meeting the minimum spending requirement? If not, you could choose add more products to your cart. 2. Is your coupon still valid? If the coupon has already expired or isn’t active yet, you can’t use it on your order.
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